220-601 questions and answers

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QUESTION 1
Which of the following are SCSI types that allow for 16 devices, including the adapter, to be connected on a single shared cable?
A. Ultra Wide SCSI
B. Fast SCSI
C. Ultra SCSI
D. Fast Wide SCSI
E. Ultra 2 SCSI
Answer: AD

QUESTION 2
A technician is assisting a user on the telephone and directs the user to a troubleshooting website. The user becomes angry and states that the user could have performed that action alone. Which of the following actions should the technician take?
A. Ask whether the user would like to call back when the user is calm.
B. Ask the user about the specific difficulties, listen and attempt to help the user.
C. Tell the user that the technician cannot help if the user is not willing to participate.
D. Tell the user that the technician will transfer the user to another technician.
Answer: B

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